Configuration tips for the ubee DDW3611
Doug posted in Uncategorized on May 10th, 2011
If you upgraded to DOCSIS 3.0 through Time-Warner Cable, you may be interested in a few configuration settings that were required to get my modem/router to function as well as my previous setup (using a simple Linksys router).
Update: Please review the comments section – tons of people have contributed helpful tips which may help you out if my original post does not.
WPA2: Enable
As part of the default installation, the router only supports WEP 40-bit and 128-bit encryption – this can limit your connectivity options with other devices, is less secure, and more of a pain to deal with the hex keys required to keep for the password. However, through calling tech support they can update your router to support WPA or WPA2 encryption. For me, my previous router was using WPA2, so I requested to enable that.
IP Flood Protection: Off (helpful against DDoS attacks)
With this turned on (the default setting), each machine coming out of standby (phones and computers) had to wait roughly 3 minutes before being able to use the network. This was driving me crazy. All fixed with this turned off.
WAN blocking: Disable
Enable: UPNP
Bridge mode: Off
OK, for the three settings listed above, I can only tell you that this was the final configuration that worked to have my Apple Airport Express to consistently join my network and extend it. (I use this to give my XBOX 360 connectivity in another room as well as stream music to my stereo.) At one point we tried adding the Airport Express’s MAC address to the router and turned on bridge mode (off by default); however, this just prevented the airport express from ever staying connected or being assigned a valid IP. Frankly, I believe most of the trouble was caused by turning on bridge mode. We went around with a number of setting changes until bridge mode was finally turned off. Bottom line is that you may or may not need to make the setting changes above to get your own Airport Express to work.
If you have more to contribute on these settings, feel free to leave a comment below. But I felt I should at least share what worked for me – everything now works as it did previously (plus increased bandwidth of course), but only after about 2 hours on support. Speaking of support: Each of these configuration changes required the help of someone in the “Level 3 Support.” I spoke with Chris and Tim on two different days. Both were quite knowledgeable (and knew each other – it’s not a huge bunch). If I keep having experiences like this, it will become slightly more difficult to spread the hate toward TWC that I shared in my previous post.
26 responses so far ↓
1 Michael Fay // May 14, 2011 at 2:31 pm
Hi,
Were you able to get your ROKU to work with the above settings?? I live in Buffalo and they haven’t had DOCSIS 3.0 as long as some of the other systems, so they’re a little bit behind the learning curve. ROKU points at TWC and Vice Versa… I have been a frequent flyer with Tier 3 over the past week, but still to no avail. I would like to keep the old N-Series router in the box and use thiers if possible.
Thanks!
Michael
2 Kevin // May 19, 2011 at 3:53 am
So you are saying you just used the Ubee as the modem and the router? Or did you use it as a bridge?
3 Doug // May 19, 2011 at 8:38 pm
Yes, I’m using it for everything (router, wifi, modem).
4 Doug // May 20, 2011 at 6:45 am
Michael – You mean someone else besides me is still using a Roku Soundbridge? You must be using one of their newer things like the Roku HD for video streaming. Amazed if anyone else but me still uses the SoundBridge. But if you are, then I can confirm that it indeed works just fine with this router. I’m encrypting using WPA2 and the old thing hooks up to it just fine.
5 Dennis // Jun 2, 2011 at 7:29 am
Hi Doug
I have same problems as you did. Where do I find Bridge Mode Off? Is this part of the ubee config or the Apple Extreme config? I am using the Extreme not the Express but I do have an Express I an use also.
Thanks for posting this
Dennis
6 Bob // Jun 10, 2011 at 5:26 pm
Doug, yours are the first useful tips I’ve seen on the ubee 3611 that works w/my iMac AirPort. It now stays connected. However, whenever I try to change to WPS2 security and click “Apply” I get an error; “Error converting one or more entries:
RADIUS Server IP address is invalid
TRY AGAIN”
Since I’m not using a radius server and did not change the default, 0.0.0.0 Port 1812, I’m at a loss. Any tips. Also, I’m lucky to get 10Mbps upload speed wireless; 45+ via ethernet. Is this typical?
7 Doug // Jun 12, 2011 at 8:32 am
Dennis – The “bridge mode” setting is not available to me through the web config. This was something that the TWC level 2 tech only had access to. By default, the option would be turned off – as part of the troubleshooting, they turned it on. After a while more, it was determined this was creating a conflict with one of the setting changes that actually DID work. Confusing situation, and one of the reasons you should always change just one setting at a time!
8 PHP // Jun 24, 2011 at 12:12 am
for the ubee modem
login:with the last 8 digits of your mac address of modem (“CAPS Required”) password:c0nf1gur3m3
9 Gene // Jul 5, 2011 at 5:34 pm
If you really want to access the operations mode menu, it’s TlModeChange.asp prefaced with the router ip address. For normal modem usage that would 192.168.0.1 or if already in Bridge mode 192.168.100.1
10 andromeda // Jul 7, 2011 at 5:40 am
When I switched my routers and started using Ubee DDW3611 in NAT mode, ROKU couldn’t connect any longer. Enabling WPA2-PSK encryption fixed the problem.
11 Robert // Jul 24, 2011 at 9:45 am
I just got the roadrunner lightning from bright house. I have 2 xbox 360s and can connect both of them but when i try to run the xbox live connection test the first one i run the test on is fine but when i run the second test on the second machine i get the ole NAT is moderate. I need help please. been on the phone with brighthouse. they sent another tech out to check the problem but couldnt figure it out. i just wanna play xbox live with my brother
12 Doug // Jul 24, 2011 at 5:13 pm
i have ubee 3611 and nettalk , need to get nettalk to run thru ubee
13 Sam // Jul 25, 2011 at 1:11 pm
Hi. Thanks for your blog….I used the login info you provided to login and was able to set WPA2-PSK on….I also set it to AES only. Now it works great. Tier3 tech support told me to enable bridge mode which will turn off the primary radio and will allow one to use their own Wireless router. Just an FYI about that …I did not enable bridge mode because I do not want to turn off the primary. I have not doinked around to try and add the bridge and see if I can get a WRT54g with ddrt running…as it is not I am only using the UBEE. Thanks agian foryour posts….using the last six of the mac and c0nf1gur3m3 as the info allowed me to force wpa2-psk…AS DID resetting defaults.
14 Sam // Jul 25, 2011 at 1:17 pm
Also…once logged in “privilege” mode using the last six of the mac, etc…click on tools..then password and then one can change the privilege mode password….which makes the c0nf1gur3m3 password invalid afterwards…which is what I prefer !
15 Rors // Jul 25, 2011 at 7:26 pm
Thanks Doug. I upgraded my service and received the Ubee router. For the first few weeks, I kept having the same problem. I would go to a site and the browser would hang and eventually timeout. I had 4 technicians come out and finally the last “high-priority” technician fixed it. Unfortunetly, the modem reset itself and I could figure out the correct configuration. I knew we had disabled the WAN blocking, but that wasn’t the only thing.
Now the wan blocking is disabled and the IP flood protection is off, everything seems fixed.
16 Jeff // Aug 2, 2011 at 1:10 pm
Doug, thanks for that tip about the “IP flood protection OFF” setting–that 3 minute delay was driving us nuts!
17 Howard // Aug 13, 2011 at 5:21 pm
Your information helped me significantly to improve my internet connection performance. I have the same modem/router that was installed by Charter Communications without any documentation. We had terrible performance for several months until I found your site. I used your settings and now it works like a charm! Thanks so much for sharing your knowledge.
18 Sam // Sep 1, 2011 at 1:37 pm
Just wanted to follow up my situtation….after have Broadband Extreme from TWC using the UBEE 3611 for a couple months now……I HATE the wireless ….every couple of days the wireless radio will be turned off…I will have to go back in and reset settings and then re-enter the wpa2-psk configuration. I have noticed now that if I power cycle the device the same thing will happen.
I apply settings always and also have power connect to UPS. I have never had so much trouble using WPA2-PSK on a wireless router before but it is obvious to me that there is a big problem with this device. I have noticed others complaining about the same thing.
So today I purchased another wireless device and am currently in the middle of setting it up on the network with the UBEE in BRIDGE MODE.
I cant believe TWC would offer such a piece of do do for Wireless.
19 Sam // Sep 12, 2011 at 7:03 am
I have set up another Wireless N Router with the Ubee in bridge mode. 10 days later all is still well with this new setup. My experience with the Ubee has shown me that the Ubee is great when it is put in bridge mode thus bypassing it. That was my solution anyhow. Thanks for providing this blog. I hope others share their experiences. Thanks again for the resources you are providing her for free !!
20 Tucker // Oct 8, 2011 at 12:15 pm
Hey I was reading this article because I just got a New Ubee router and I didn’t understand how to log in to it with privilege mode. Hope you can help.
21 Chris // Oct 12, 2011 at 12:51 pm
I’d like to chime in on the conversation since I just had Road Runner Extreme installed yesterday with the UBEE DDW3611 router/modem. The tech was no help with configuration. He put it in, turned it on and then made sure I could connect to it with my Macbook Pro. He said that they wouldn’t let the techs login for any configuration and that I would have to call support for that.
Well… Thanks to this thread, I was able to login via “privileged” mode and turn on bridged mode for my wired connections and still configure my wireless as a back up to my main wireless.
As reference, I have an Apple Airport Extreme as my main router and I’m using a D-Link gaming router (don’t remember the model at the moment) as a secondary access point off the Airport to extend my wifi coverage. Needless to say, I didn’t really need the UBEE acting as a router too.
Thank you for the info here. It really helped out when Time Warner really ducked out on the installation.
22 Dennis // Nov 10, 2011 at 6:13 am
I have the DDW3611 wide band from TWC in a one-bedroom apartment. Does anyone know if it has the range to cover the entire small apartment, no matter where I place the router? I am having a dedicated connection installed this Saturday for the router, and want to place the router at the far-end of the apartment, but want to be sure I have a strong signal throughout the entire apartment. Thanks.
23 Dean // Nov 29, 2011 at 5:08 pm
Just out of curiosity, can anyone confirm their firmware etc.. I just had to have TWC reset my 4 day old Ubee, and want to see if I am using the latest:
Cable Modem Information
Cable Modem : DOCSIS 3.0 Compliant
Boot Code Version : 10.1.2
Software Version : 8.6.2009
Hardware Version : 4.31
CA Key : Installed
24 Rob // Dec 17, 2011 at 5:46 am
@Dean
That’s the info my ubee has. I’ve had mine for about 4 months now.
25 scott // Jan 2, 2012 at 12:29 pm
Great info here!!!! Thank you!!!
26 Dan // Jan 27, 2012 at 4:32 am
@Dennis: The Ubee DDW3611 has the weakest signal of any router I’ve ever used, including G and N. Setting it up in Bridge Mode and using a better router is the best way to go for me.
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